How can we help?

When you book a service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

We currently service the following areas Vinings, North Atlanta, North Druid Hills, Smyrna, Marietta & Mableton.

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

Our service prices are based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website. All extras are additional fees.

We do bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan ahead.

Sure thing! Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

A deep cleaning allows a little bit of extra time to organize minor clutter on counter space and take care of those neglected areas that have grime buildup (such as behind the toilets, showers, bathtubs, and areas in the kitchen). Of course, we will take care of all the basic tasks as well. You know, vacuum, mop, dust, sanitizing and wiping all surfaces to make get your home looking great!

What if My Home is Extra Dirty, You Ask?

If your home is extra dirty, you’ll want to book our Heavy Duty Deep Cleaning. Book online or just give us a call and let us know the situation. We have no problem with doing a little bit of extra work, but we would appreciate it if you let us know prior to the day of the cleaning to ensure we come prepared with the proper equipment and plan enough time to get the job done 100%.

Absolutely! If there is a maid(s) you prefer to clean your home simply respond to your confirmation email or log in to your account and add the maid(s) name to your notes.

You can submit a password change request on the customer login page.

Log into your account and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.

Log into your account and update your address on file.

Log into your account and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

We offer tons of incentives for our clients such as discounts on recurring services, holidays, birthdays etc.

Log into your account and get your referral id.  Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.

Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have

All of our maids are interviewed in-person and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Maid in Vinings certified cleaner.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

We have three levels of security in place. First, our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very, very seriously.

Yes, they do! We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.